IBM绩效管理解决方案软件部张士德IBM Workplace for Business Strategy ExecutionAlignment,Access,and ActionIBM Workplace for Business Strategy Execution内容·零售业背景概述·决策分析与绩效管理绩效管理三部曲-KPI体系的建立以及分解-KPI指标管理监控-数据分析绩效管理平台技术架构部分案例2©IBM CorporationIBM Workplace for Business Strategy Execution零售业绩效管理背景概述3@IBM CorporationIBM Workplace for Business Strategy Execution零售业CEO调查结果：效率是传统关注点，但我们仍需达到更高的收益要求"[We see]technology as an enablerBenefits Realizedof efficiency"-Retail CEOthrough Integration of Business TechnologyCurrently,integration ofReduced Costs53%business and technologyOverall Speed,Strategic Flexibility41%brings cost benefits toHigher Quality or Customer Satisfactionretailers through supply28%chain and logisticsFaster Time to Market25%efficiencyAccess to Markets/Customers22%Access to Skills/Products22%The potential to drivehigher customerIncreased Revenue19%satisfaction and growthOther16%are an untappedShared or Reduced Risk/Capital13%opportunityFocus and Specialization9%From Fixed to Variable Costs3%None0%Broadening the focus of business and technologyintegration is key to enabling a customer centric strategySource:The Global CEO Survey.(IBM GBS)4©IBM CorporationIBM Workplace for Business Strategy Execution零售业者清楚的意识到提高数据可见性和集成的标准化的重要性(SOA)TOP CHALLENGES OVER NEXT 3 YEARSTOP IT OBSTACLES IN WAY OFIMPROVIING EFFICIENCYor people resourcesLack of analytical37%Stor-leveinvestment32Inadequate datamanagement systemsisn't being replacedSaranes-Oeyollp17in the store0102030405060Source:Gartner/RIS Retail Technology Survey"Any retailer still operating from the classic measured and pragmaticapproach to technology adoption,which retailers have historically taken,is introuble.”GartnerBusiness Intelligence and Analytics Trends in Retail:Insight Makes InroadsJanuary5©IBM Corporation